Shipping Policy

Last updated: 30 July 2026

Thank you for shopping with SMT Fashion. SMT Fashion is owned and operated by Shree Mahalaxmi Textiles.

This Shipping Policy explains how orders placed through https://smtfashion.com/ are processed, shipped and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders are not normally processed or shipped on Sundays and public holidays. During festivals, sales, promotional periods or periods of high order volume, processing may take longer.

Customised, stitched, altered or made-to-order products may require additional processing time. Any applicable timeframe will be communicated through the product page or directly to the customer.

2. Shipping Within India

We ship orders to serviceable locations across India through authorised courier partners.

Estimated delivery time after dispatch is generally:

Tamil Nadu: 2–5 business days
Other locations in India: 5–10 business days
Remote or difficult-to-service locations: Delivery may take longer

These delivery periods are estimates and not guaranteed delivery dates.

3. International Shipping

International shipping may be available only for selected products and destinations.

Estimated international delivery time after dispatch is generally 10-15 business days, depending on the destination country, courier service, customs clearance and local delivery network.

International customers are responsible for checking whether the ordered products can be legally imported into their country.

Customers may contact us at smtextiles2010@gmail.com or +91 96006 10966 to confirm international delivery availability before placing an order.

4. Shipping Charges

Shipping charges, where applicable, will be calculated based on the delivery location, package weight, order value and selected shipping method.

The applicable shipping charge will be displayed during checkout before payment is completed.

Any free-shipping offer will be subject to the conditions displayed on the website, including minimum order value, eligible products, delivery region and offer period.

5. International Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.

Unless expressly stated otherwise, these charges are not included in the product price or shipping charge paid to SMT Fashion. The recipient is responsible for paying applicable customs duties and import charges.

SMT Fashion cannot control or predict customs fees. Customs clearance may also cause delivery delays.

If an international shipment is refused because the customer does not pay the applicable customs charges, the customer may be responsible for return-shipping charges and other expenses incurred.

6. Delivery Address

Customers must provide a complete and accurate delivery address, including:

Recipient’s full name
House or building number
Street and area
Town or city
State and postal code
Country
Active contact number

SMT Fashion will not be responsible for delays, failed deliveries or losses caused by an incomplete or incorrect address provided by the customer.

If you notice an error in your delivery address, contact us immediately. We can update the address only if the order has not already been processed or shipped.

7. Order Tracking

Once an order has been dispatched, tracking information may be sent to the customer through email, SMS, WhatsApp or the customer’s account on our website.

Tracking information may take up to 24–48 hours to become active after dispatch.

Customers may also contact us with their order number to request available tracking information.

8. Delivery Attempts

Our courier partner may contact the customer or make multiple delivery attempts.

The customer must ensure that an authorised person is available to receive the package at the delivery address.

If delivery fails because the recipient is unavailable, the contact number is unreachable or the address is incorrect, the package may be returned to us.

Additional shipping charges may apply if the customer requests reshipment of a returned package.

9. Delivery Delays

Delivery may be delayed due to circumstances including:

Severe weather or natural disasters
Public holidays and festival periods
Strikes or transportation disruptions
Government restrictions
Courier or logistics problems
Remote delivery locations
Incorrect or incomplete addresses
Customs clearance for international orders
Events beyond our reasonable control

We will make reasonable efforts to assist customers, but we cannot guarantee delivery within the estimated period when delays are outside our control.

10. Damaged or Tampered Packages

Customers should inspect the external condition of the package before accepting it.

If a package appears opened, severely damaged or tampered with, customers should refuse delivery wherever permitted by the courier and immediately contact us.

If damage is discovered after accepting the package, contact us within the period specified in our Refund and Returns Policy.

Customers may be required to provide:

Order number
Clear photographs of the package and product
Shipping label photographs
An uninterrupted package-opening video
A description of the problem

Do not use, wash, alter or remove the tags from a damaged or incorrect product while the claim is being reviewed.

11. Missing or Incorrect Products

If an order contains a missing or incorrect product, contact us promptly with the order number and supporting photographs or an unpacking video.

We will review the claim and provide an appropriate resolution according to our Refund and Returns Policy and applicable law.

12. Lost Shipments

If tracking shows no movement for an extended period or the package has not arrived within a reasonable time after the estimated delivery date, please contact us.

We will raise an enquiry with the courier partner. A replacement or refund, where applicable, will be considered after the courier confirms that the shipment is lost.

13. Delivered but Not Received

If tracking shows that an order has been delivered but you have not received it:

Check with family members, neighbours, security staff or reception.
Verify the delivery address entered in your order.
Contact the courier using the tracking details.
Contact SMT Fashion promptly with your order number.

We will assist by raising a delivery enquiry with the courier. The outcome will depend on the courier’s investigation and available delivery evidence.

14. Change of Delivery Address

A delivery address may be changed only before the order is processed or dispatched.

Once an order has been shipped, we cannot guarantee that the courier will accept an address change. Additional charges may apply if rerouting is available.

15. Order Cancellation After Dispatch

An order generally cannot be cancelled after it has been dispatched.

If a customer refuses delivery without an approved reason, the original shipping charge and return-shipping expenses may be deducted from any eligible refund, subject to our Refund and Returns Policy and applicable law.

16. Returned Shipments

A shipment may be returned to us for reasons including:

Incorrect or incomplete address
Recipient unavailable
Customer unreachable
Delivery refused
Repeated failed delivery attempts
Customs duties not paid
Location not serviceable

We will contact the customer after receiving the returned shipment. Reshipment may require payment of additional shipping charges.

17. Separate Shipments

Products in the same order may sometimes be shipped separately due to stock availability, packaging requirements or fulfilment location.

Where an order is divided into multiple shipments, separate tracking details may be provided.

18. Contact Us

For shipping questions, delivery assistance or tracking support, contact:

SMT Fashion
Owned and operated by Shree Mahalaxmi Textiles

Near Anna Theatre,
Bharathidasan Street,
Veerappanchatram,
Erode – 638011,
Tamil Nadu, India

Email: smtextiles2010@gmail.com
Phone: +91 96006 10966
Website: https://smtfashion.com/

Customer-support enquiries should include the customer’s name, order number, registered phone number and a brief description of the issue.